We commit to 99.9% monthly uptime for our core API and dashboard, excluding scheduled maintenance and force majeure events.

We respond to standard support requests within 1 business day, Monday–Friday, 9am–6pm ET.

SEV-0 outages (downtime) trigger immediate investigation. We operate with 24/7 monitoring and an on-call rotation across our team.

We perform scheduled maintenance outside business hours in the contiguous U.S., with at least 48 hours’ notice via email or our status page.

In the event of a service outage or major performance degradation, we will proactively update affected customers and issue a postmortem within 5 business days if the impact is significant.

SLA commitments do not apply to issues caused by customer infrastructure, third-party services, internet service providers, or force majeure events (e.g., natural disasters or major cloud provider outages).