When trust turns into a costly surprise

Levanta’s growth was explosive. In just over a year, the affiliate platform powering Amazon sellers was pacing toward $286 million in annualized GMV. Amid the surge, VP of Finance Jinal Sanghavi assumed their tax compliance was running smoothly. They had Avalara in place, surely it could keep up with the scale.

But as transaction volumes rose, something started to feel off. When Jinal dug in, she uncovered that Avalara had been over-collecting sales tax by 2–3× the correct amount, without any internal approval.”

"Our previous tax provider always processed payments automatically without our
approval.” 

The turning point: Uncovering tax savings and rebuilding trust through control

The discovery was more than a financial issue, it was a trust issue. For Jinal, the bigger question became: How do we rebuild financial operations so we never lose sight of our tax and cash flow again?

"When I discovered Avalara was over-collecting our taxes by 2-3x without our approval, I knew we needed a partner who understood the controls that a scaling SaaS company requires.” 

Switching to Taxwire wasn’t just about recovering the $13K+ Avalara had over-collected - it was about rebuilding trust in their financial systems.

“With Taxwire, every process is customer-approved. Nothing moves without our green light,” Jinal says. “For a scaling SaaS company, that level of control is non-negotiable.”

The Taxwire effect: Building modern compliance workflow with oversight and accuracy

Taxwire helped Levanta implement a modern compliance workflow that balanced automation with oversight.

• Recovered $13K+ in overpaid sales tax within weeks

• Eliminated 100% of over-collection risk

• Protected $230K MRR growth trajectory with full compliance confidence

"Taxwire loves to see their customers succeed, and they know how to help them do it. Their team has helped us iron out all of our compliance problems, however big or small. Plus, they've been so positive every step of the way. We never thought we'd find a provider like them."

What changed: Building a foundation for confident growth

Today, Jinal views tax compliance not as a burden, but as an essential control system in Levanta’s financial architecture.

• Transparent, customer-approved processing replaced blind auto-withdrawals

• Lean, scalable compliance infrastructure ready for rapid growth

• A responsive partner who treats every issue, big or small, as critical 

“Switching to Taxwire wasn't just about recovering the $13K+ they over-collected. it was about establishing the operational foundation we need to support our growth. Now we have the transparency and control that enables us to focus on scaling to our next milestones."